Customer Service

Visit our Online Store 24 hours a day, 7 days a week, 365 days a year. Supports orders from around the world.

Saints Alive Press
12 Grange Road
Cambridge CB3 9DU, UK

When sending an order, we ask that you please print or type the following information:

1. Your name, full postal address, phone contact number, and email address
2. Item number, quantity, full title, and price of each item you are ordering.
3. Total of your order.
4. Shipping and handling charges apply to all orders
   For shipping and handling charges please refer to the shipping table.
   Add the postage and handling to the total of your order to determine the total amount payable.
5.  If you prefer to receive a bill, to be settled before the order is shipped,, please indicate this on the order.
6. Please include your name and address on the order itself, as well as on the envelope.
   Send your order to the address above.

We can ship to virtually any address in the world.

Shipping & handling are calculated during the checkout process and are based upon actual shipping rates.

Our goal is to send your order within three working days of receipt. Please remember, however, that there are certain times of the year, particularly around Christian Feasts, when processing your order may take longer.

UK
All items are sent with the UK postal service. Estimated delivery time 3-5 business days.

Europe
All items are sent with the UK postal service. Estimated delivery time 5-10 business days.

USA
All items are sent with the US postal service. Estimated delivery time 5-10 business days.

Rest of the World
All items are sent with the UK postal service. Estimated delivery time 15-30 business days.

All returns require prior permission. Customers may return most new and unopened items in their original saleable condition within 30 days of invoice for full refund.

Saleable condition means, for example, no stickers, price marking or obvious damage (torn or bent covers, text marking, dog-eared pages, dirt, water damage, sun damage, etc.).  Where an item is shrink-wrapped, then the shrink-wrap must be intact. This return policy does not apply to, audio or video products, or periodic or annual publications.

Returns must include the full customer name and address, invoice number, and date of purchase and the reason for return, and state whether you wish credit, replacement, or refund.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect, defective or incomplete order). Return postage is reimbursed at book rate.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (5 to 7 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

No credit is given for items damaged by the shipping agent. If a carton arrives damaged, the customer should refuse shipment. If an item is received damaged, the customer must report it immediately to the shipper. Packaging material must be retained for inspection to receive credit or replacement.

A 50% restock fee may apply when ten (10) or more items of an order are returned.

Trade Discount Policy is available to retail bookshops (i.e., a full-time operation with regular business hours) .

Orders from vendors who have provided acceptable credit information are shipped on an open-account basis. All bills are net, payable from invoice within 30 days. Credit Application will be sent to you on request.  Please complete form and either scan and return to the email address provided, or post it to: Saints Alive, 11 Church Lane, Madingley. Cambridge CB23 8AF, UK

Retail Bookstores (i.e., a full-time operation with regular business hours)
35% discount on Saints Alive Press Publications

Church Bookstores 
30% discount on Saints Alive Publications (minimum order £400) before shipping

Shipping
Shipping costs for orders are calculated based on weight, the location products are being sent to, and the shipping method selected by the customer.

Payment terms
Please include payment with your first order. Net 30 days on subsequent orders. All prices are retail list and are subject to change without notice.

SEND RETURNS TO:
Saints Alive Press
Attention: Returns
11 Church Lane, Madingley
Cambridge CB23 8AF, UK